Privacy Policy & Terms of Service

Privacy Policy

Ontario Restitution Associates ("we", "us") is subject to Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). This policy explains what we collect through this website, why, and what you can do about it.

What we collect

When you submit the enquiry form we collect the information you type into it:

• Your name, email address and phone number.
• The approximate amount lost, if you choose to provide it. This field is optional.
• The category of fraud you select.
• Whatever you write in the free-text description.

We ask that you do not send passwords, wallet seed phrases, banking credentials, or copies of identity documents through this form. If we need those later, we will arrange a secure method.

How it reaches us

The form is processed by Formspree, a third-party form provider, which forwards the submission to our office email and retains a copy on its servers. Your data therefore passes through and may be stored on infrastructure located outside Canada, where it is subject to the laws of that jurisdiction. Formspree's own privacy policy governs its handling of that data.

Why we use it

Solely to assess your enquiry, respond to you, and — if you go on to engage us — carry out the agreed work. We do not sell personal information, and we do not share it with third parties for marketing. We will not add you to a mailing list.

Who we may disclose it to

• Law enforcement, a regulator, or a bank, but only with your instruction or where we are legally compelled.
• A lawyer you ask us to refer you to, and only with your consent.
• Service providers who host our email and files, bound by confidentiality.

How long we keep it

Enquiries that do not become engagements are deleted within 12 months. Files for clients we have acted for are retained for 7 years from the end of the engagement to meet our professional and tax record-keeping obligations, then securely destroyed. You may ask us to delete your information sooner where we are not required by law to keep it.

Your rights

Under PIPEDA you may ask what personal information we hold about you, request a correction, or ask us to delete it. Email support@ontariorestitution.associates and we will respond within 30 days. If you are unsatisfied with our response you may complain to the Office of the Privacy Commissioner of Canada.

Cookies and analytics

This site stores a single item in your browser's local storage (ora-theme) to remember whether you chose light or dark mode. It is not a tracking cookie and is never sent to us. We do not use analytics tools, advertising pixels, or remarketing tags. We load stylesheets, fonts and icons from Tailwind CDN, Google Fonts and Cloudflare, which will see your IP address as a normal consequence of your browser requesting those files.

Terms of Service

What we are

We are a fraud investigation firm. We are not a law firm, we do not provide legal services, and nothing on this website constitutes legal advice or creates a solicitor-client relationship. For legal advice, consult a lawyer or paralegal licensed by the Law Society of Ontario.

No guarantee of recovery

Nothing on this website is a representation that any funds will be traced, frozen, or returned to you. In the majority of fraud cases, funds are not recovered — particularly where they were converted to cryptocurrency, sent to an overseas account, or moved through a mixing service. Any statement we make about the prospects of your particular case is an opinion based on the information available at the time, not a promise of a result.

Free alternatives

You do not need to pay anyone to report fraud. Reporting to the Canadian Anti-Fraud Centre, your bank, your local police service, and the relevant securities regulator is free. We encourage you to do all of these before considering any paid service, including ours.

Fees

The initial assessment is free and carries no obligation. Any paid work is governed by a written engagement letter that sets out the exact scope of work, a fixed fee for that scope, and the payment terms. You must sign the engagement letter before work begins. We do not charge a percentage of funds recovered, and we do not open open-ended retainers without a written fee cap. We do not accept payment in cryptocurrency, gift cards, or by transfer to a personal account, and we will never ask you to pay a fee in order to "release" or "unlock" funds.

Your responsibilities

You agree that the information you give us is accurate and complete to the best of your knowledge, and that you have the right to share any records you send us. Providing false information may prevent us from helping you and may in itself be an offence.

Limitation of liability

To the fullest extent permitted by the laws of Ontario, our total liability to you arising out of or in connection with any engagement is limited to the fees you have actually paid us for that engagement. We are not liable for any failure to recover funds, for the decisions of banks, exchanges, regulators or law enforcement, or for indirect, incidental or consequential loss. Nothing in these terms limits liability for fraud, wilful misconduct, or any liability that cannot be limited under applicable law.

Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in it. Any dispute is subject to the exclusive jurisdiction of the courts of Ontario.

Contact

Ontario Restitution Associates
4711 Yonge St, Suite 504
North York, Toronto, ON  M2N 6K8
+1 (437) 367-0728
support@ontariorestitution.associates